Faster-to-Market with Scalability
HitronCloud is a cloud-based platform that provides end-to-end home network visibility to the health of the IP network, HFC plant, broadband connectivity, in-home wiring, Wi-Fi performance, and health of the CPE hardware and firmware. The HitronCloud proactively monitors, manages and optimizes our home broadband gateways, extenders and home Wi-Fi networks using powerful machine learning and AI. Get valuable, real time visibility to streamline operations and reduce operational costs.
The Central Powerhouse
HitronCloud provides the tools and end-to-end solution you need to enhance and manage the delivery of support, services, data insights, management and optimization of home broadband networks and devices in the customer’s home at scale. HitronCloud provides CSRs and field technicians with real-time visibility into the home network to analyze problems and recommended solutions.
Our SpeedTest uses patented technology to measure actual end-to-end broadband and Wi-Fi throughput simultaneously to identify performance bottlenecks. It isolates problems outside and inside the home without requiring software on the device.
Continuously measures Wi-Fi throughput to identify coverage dead spots and create home surveys to assist with the installation.
Provides a full network view with the HitronCloud Agent and it enables the subscriber to view recommendations and take actions to resolve issues with their home network and connected devices.
Provides access to your gateway from anywhere to help subscribers to manage their home networks remotely and field technicians to conclude work orders and generate birth certificates for the service account.
Hitron’s Cloud Agent software resides on the Gateway to ensure scalability and optimal performance. It enables gateway-based broadband speed tests that measure the true broadband speed and does not impact nor get impacted by end-user activity. The Cloud Agent performs real-time monitoring and optimization while facilitating firmware policy updates that is seamless to the customer.
HitronCloud Marketing Tools
HitronCloud gathers detailed data about the subscribers’ home network and can use that data to help identify opportunities to improve your customers’ experience, such as:
- Broadband Throughput: Identify customers not getting the speeds that they are paying for
- Broadband Disconnections: List customers experiencing internet disconnections, with duration of internet disconnection
- Device Reboots: Identify devices experiencing excessive amount of reboots per day
- Devices with high CPU/low memory: Identifying customers with device related issues, and could benefit from an equipment swap
- Extender Candidates: Report identifying customers with a need for an extender
- Extender placement: Report identifying extenders that have been placed in the wrong location